Our goal is for all customers to be completely satisfied with their purchase. We understand that sometimes there are reasons why orders need to be returned so here's what you need to know:
IF YOU CHANGE YOUR MIND:
All orders cancelled 48 hours after placing your order are subject to a $25 administration fee, whether or not your order has shipped. If your order has already shipped, you (the buyer) will also be responsible for arranging the return shipping, the return shipping charges and a restocking fee of $150.
Your return must be received back at our warehouse within 30 days from the date of delivery.
Our store policy means that we only accept returned items that are in original packaging and like-new condition. This means that they cannot have been assembled and product with scratches, stains or similar damage cannot be returned. You are responsible for shipping the return but we are happy to help if you need a shipping quote. We do not accept returns for custom orders. Refunds will be issued to the original credit card that you used when placing your order and usually take a few days from processing for the credit to show.