🚚 ENJOY FREE FAST SHIPPING⚡PRICE MATCH GUARANTEE

We ship everything, almost everywhere in Canada, for Free!

We're proudly Canadian owned & a family operated business.

We like to keep things simple. We offer Free Ground Shipping on all eligible orders* Orders are despatched quickly and directly from warehouses in Toronto and Montreal.

*Certain regional postal codes excluded.Please note that there is a delivery area surcharge applied for orders shipped to Yukon, Northwest Territories, and Nunavut. For these locations, please Contact Us for details and a shipping estimate before placing your order.

Please note, we do not deliver to PO Box addresses and all delivery dates are estimates and actual delivery times may vary or be subject to change.

Order Confirmation

As soon as you place your order, you will receive an order confirmation email.  This means that we have received your order in our system and pre-authorized your credit card for the purchase. We automatically reach out to our suppliers to triple confirm that the items ordered are in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via email. If your item(s) is available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment. 

Order Shipment

We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided with your order.

If you do not receive tracking information from us within 6 business days of your order, please contact us at sales@barstoolgems.ca. 

Delivery

We contract various shipping companies to deliver our products. We will send you the shipper and tracking details for your order so you can track the progress of the shipment. The shipper will deliver to the outside entrance of your home or build at ground level.

We ask that you sign for, and inspect the delivery. Please note any damage to packaging or issues will need to be reported to the carrier as soon as possible. In the unlikely event that this happens with your order, please take some pictures of the damage and email our friendly support team as soon as possible.

Returns & Exchanges

We understand that there are sometimes reasons why you need to return or exchange items in your order.

IMPORTANT: For an item to be eligible for an exchange or return it must be in new or like-new condition to be eligible for returns or exchanges. Original packaging must be retained and used in the event of a return or exchange. If an item is returned or exchanged without the original packaging, a repacking fee will be deducted from your refund. 

Be Assured

Our goal is to deliver the best possible customer experience. You have our commitment that we deal with customer service questions promptly and build our reputation on friendly, reliable, trustworthy business.