Returns & Exchanges - Your Satisfaction is Important to Us

We want all customers to be completely satisfied with their purchase. We understand that sometimes there are reasons why orders need to be returned so here's what you need to know:

Damages:

Please inspect the packaging of your item(s) upon delivery. If you notice any damage you should make a note of it when signing for the delivery and take a photo of the damage. To initiate a claim please contact us first and we'll ask you to send details and photos to sales@barstoolgems.ca. We will process an insurance claim on your behalf.

Cancellations & Refunds:

All orders cancelled 48 hours after placing your order are subject to a $25 administration fee, whether or not your order has shipped. If your order has already shipped, you (the buyer) will also be responsible for arranging the return shipping, the return shipping charges and a restocking fee of $150.

Your return must be received back at our warehouse within 30 days from the date of delivery. Our store policy means that we can only accept returned items that are in original packaging and like-new condition. This means that they cannot have been assembled and product with scratches, stains or similar damage cannot be returned. We do not accept returns for custom orders. Refunds will only be issued to the original credit card that you used when placing your order.